Refund policy

Refund Policy

Our 30-Night Sleep Guarantee

We want you to try Driftwell with no pressure. Use it for up to 30 nights. If it's not right for you, we'll refund the full product price. You don't need to send anything back.

How to request a refund

  1. Email support@driftwell.xyz within 30 nights (days) of your delivery date.
  2. Include your order number and the name on the order.
  3. We'll confirm by email and send your refund to your original payment method. It usually shows up within 5–10 business days.

That's it: no forms, no return shipping, and no questions you have to answer.

A few simple terms

  • The guarantee is limited to one refund per customer or household.
  • Refunds cover the product price you paid. Shipping is always free, so there's nothing extra to refund or deduct.
  • Requests must be emailed within 30 days of delivery.

Damaged, defective, or wrong items
If your order arrives damaged or isn't what you ordered, email support@driftwell.xyz within 7 days of delivery with a photo. We'll send a free replacement or a full refund, whichever you prefer.

Cancelling an order
You can cancel within 24 hours of purchase for a full refund. After that, your order may already be on its way, but the 30-Night Guarantee still covers you.

Questions?
Email support@driftwell.xyz. A real person reads every message, and we reply within 1 business day.