Shipping policy

Where we ship
We currently ship to addresses in the United States only.

Shipping cost
Shipping is free on every order, with no minimum.

Processing time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Delivery time
Orders ship from our fulfillment partner and typically arrive within 10–18 business days. Delivery times are estimates and can occasionally run longer because of carrier delays or holidays.

Tracking
Once your order ships, you'll receive an email with a tracking number. Please allow 3–5 business days for tracking to start updating.

Damaged, defective, or wrong items
If your order arrives damaged or isn't what you ordered, email support@driftwell.xyz within 7 days of delivery with a photo. We'll send a free replacement or a full refund, whichever you prefer.

Missing packages
If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then email support@driftwell.xyz and we'll help you sort it out.

Questions?
Email support@driftwell.xyz. We reply within 1 business day.